AUTOMATION
Why Automation Should Begin With Process Design
Automating an unclear process makes it faster and harder to see, not better.
Automation projects that start from 'we want to automate X' without first mapping what X actually involves step by step tend to encode whatever inconsistencies already existed in the manual process — just running them faster and with less visibility into when something's gone wrong.
Mapping the process in detail first, including the exceptions and edge cases the manual version quietly handles case by case, is slower upfront and produces a far more reliable automated result.
SEE THE BUSINESS CLEARLY.
Speak with the team about where this fits, or explore the rest of the capability field.