RESOURCES / RESEARCH
Research
Original observations from our own audits, generalised enough to publish without identifying anyone. This is our own material, not third-party published research.
What we keep finding in tracking audits
The two or three measurement errors that recur across almost every new account audit we run.
Where automation projects tend to stall
Observations on why automation initiatives without a mapped process tend to underdeliver.
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Speak with the team about where this fits, or explore the rest of the capability field.